What's included?
The Loop
The app
Support and protection
FAQ
How does the subscription work?
You pay a monthly fee for a Loop. You can cancel anytime, but if you do you'll have to return your device.
Osin retains ownership of your Loop, so if there's any hardware failure, we'll repair or replace it as long as you're subscribed.
Is the subscription rent to own?
Why do we ask for ID verification?
Before we send a brand new product to someone trial, we'll ask for photo ID and a proof of address. This is a security measure to prevent any monkey business.
What happens if I cancel
Where can I find set-up instructions?
This 90-second video will run you through the entire set-up process.
Where should I place my Loop?
Position your Osin Loop 45º from your main display, at roughly an arm's length from your eyes. If you need extra help, check out this video, or contact us via the live chat.
Do I need an app to use Loop?
The Osin app is necessary for the initial set-up of the Osin Loop. It is used to synchronise your Loop to your time zone.
However, once the Osin Loop is set up, you do not need to connect regularly for normal day-to-day operation. You could delete the app, and the Osin Loop would continue to perform normally.
You would miss out on some functionality, such as being able to dim your Osin Loop when in amber mode, but otherwise, the Osin Loop will work as intended.
Can I manually change Loop's light schedule?
The Osin Loop syncs with your time zone so that it automatically turns blue in the morning and goes through a gradual sunset transition till amber light in the evenings.
If your work schedule and wake times conflict with this scheduling, you might want to consider switching the Osin Loop’s time zone via the Osin app. By switching the time zone via the app, you can find a time of light delivery that works better for you.
Contact us through live chat, and we can help you figure out if the Osin Loop is for you
Can Loop act as an alarm clock?
Not currently, we’ve designed the Osin Loop to live where you spend most of your day, for most people, that means their desk. The reason for this is research shows that blue-enriched light throughout the day has many health benefits.
With that being said, we’ve had a number of people ask about scheduled turn-off/on functionality, and it’s something we plan to roll out via a software update at a later date. Even if you buy the Osin Loop now, you will receive all future updates.
I'm a shift-worker. Can Loop help?
It depends. We designed the Osin Loop to work for day workers who do not get enough light during the day. Unfortunately, with night shift work, there are so many types of schedules and patterns. This can vary depending on the number of days per week that you work nights, the length of daylight you get and what your weekend wake times look like.
Contact us through live chat, and we can help you figure out if the Osin Loop is for you.
Does Loop have a warranty?
We offer a three-year warranty that covers any mechanical fault.
For subscribers, we'll cover any mechanical fault as long as you remain subscribed.
Where do you ship?
We’ve partnered with DHL to offer shipping almost everywhere in the world. Shipping is calculated at checkout, and you’ll receive a tracking number as soon as your order is fulfilled.
What payment methods do you accept?
What about duties and taxes?
In New Zealand, Australia and The United States, you will not pay any import taxes on your order.
In other jurisdictions, you may be liable to pay taxes. Check the rules where you live for more details.
We know that might be frustrating, but Osin is not responsible for the import duties and taxes imposed by governments. If you return your Loop, we'll refund you for the value of your order but we won't cover any taxes you incurred.